Your privacy matters to us
Learn how we protect and use your information
Introduction to our privacy approach
This privacy policy describes how orvenalypix collects, uses, and safeguards your personal information in accordance with Australian privacy law.
We are committed to maintaining the confidentiality and security of your data, whether you contact us or use our services online.
Information we collect from you
We collect personal data when you subscribe, contact our team, or use our website. This includes details needed to provide our services and support.
Directly provided information
- • Full name and contact details for communication
- • Payment information for subscription processing
- • Details you share during consultations
- • Preferences related to your planning needs
- • Any documents you upload for review
Automatically collected information
- • Technical data such as device type and browser
- • IP address for security and analytics
- • Usage data about your interactions with our site
- • Cookies and similar tracking technologies
- • Location data, if permitted by your settings
How we use your data
Personal data is used to provide our planning services, improve the website, and ensure compliance with regulations.
- • Administering your subscription and payments
- • Communicating with you about services
- • Providing personalised planning advice
- • Improving our site based on analytics
- • Ensuring security and fraud prevention
- • Complying with legal obligations
- • Responding to your enquiries and feedback
Our promise: We never sell your personal data and only share it with trusted partners necessary for service delivery or legal compliance.
When we share your information
Your data is only shared with payment processors, IT service providers, or as required by law. All partners meet strict privacy standards.
Service providers and partners
We work with Australian-based providers who process information securely and only as instructed by us.
Legal disclosures and obligations
We may disclose data if required by law or legal process.
Anonymous statistics and research
Aggregated data may be used for site improvement without identifying individuals.
Your rights and choices
You have rights to access, update, or request deletion of your data. Contact us to exercise these rights or for more information.
- • Right to request a copy of your information
- • Right to correct inaccurate or incomplete data
- • Right to request data deletion
- • Right to receive data in portable format
- • Right to object to certain processing
- • Right to restrict processing of data
To exercise your rights or ask about your data, contact our privacy team using the details below.
How we protect your data
We employ technical and organisational measures to safeguard your personal information from unauthorised access, loss, or misuse.
Technical security measures
- • Encrypted data transmission (SSL/TLS)
- • Secure servers for storing information
- • Regular security audits and updates
- • Access restricted to authorised personnel
Organisational protocols for security
- • Staff training on privacy and data security
- • Clear internal privacy guidelines
- • Confidentiality agreements in place
- • Regular review of compliance processes
Data retention and deletion
We retain your data only as long as needed for service, legal, or regulatory reasons, then securely delete it.
- • Subscription information is retained for service duration
- • Planning notes kept for ongoing support
- • Messages archived for customer service
- • Payment records stored per legal requirements
- • Preferences kept only with consent
Request deletion or changes by contacting us any time.
International data transfers
Personal data is stored and processed in Australia. We do not transfer data outside Australia without safeguards.
- • Australian-based data centres used
- • No routine international transfers
- • Transfers only with legal protection
- • You’ll be notified if data is transferred
Use of cookies and tracking
We use cookies to support site functionality and analytics. You can manage cookies in your browser settings.
Cookie categories used
- • Manage site security and basic functions
- • Support site improvements and analytics
- • Remember preferences
- • Enable useful website features
See our cookie policy page for full details and settings.
Privacy policy changes
We may update this policy from time to time. When significant changes occur, we’ll notify you on this page.
- • Policy updates posted on the website
- • Email notification for major changes
- • Change log available upon request
- • Effective date listed on policy
Regularly review this page for updates.
Contact for privacy matters
Reach out if you have questions or wish to exercise your privacy rights.
orvenalypix
Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia
Phone: +61799435130
Email: content@orvenalypix.com
Last updated September 6, 2025
Effective from September 6, 2025